Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, the tamper evident seal under the cap of your sauce must be untampered with, and unopened.  For apparel, your product must be unworn or unused, and in its original packaging. You will also need proof of purchase.

To start a return, you can contact us at support@bachans.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at support@bachans.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  If your product arrives damaged, please take a picture of your damaged item(s), reply back to your order confirmation email, and we will replace your damaged item(s).

Exceptions / non-returnable items

If your sauce has been opened and/or the tamper evident seal under the cap has been tampered with, we cannot accept a return. Unfortunately, we cannot accept returns on gift cards.

Exchanges

We only accept exchanges for products that are defective or damaged.  Please contact support@bachans.com if you receive a product that is defective or damaged.  

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping

To return your product, please mail your product to:

Bachan's Specialty Foods, LLC
9878 Mill Station Rd.
Sebastopol, CA 95472

You will be responsible for your own shipping costs to return your product.  We recommend that you use a trackable shipping service or purchase shipping insurance.  We don't guarantee the arrival of your returned item.