FREQUENTLY ASKED QUESTIONS

ALL

SAUCE

SHIPPING

ORDERS

SAUCE

Is the sauce shelf-stable and what is the shelf life?

Both Bachan’s barbecue sauces and Bachan’s dipping sauces are shelf-stable. Refrigerate after opening and sauces are good refrigerated until the Best By date. We don’t recommend consuming sauces that are past the Best By date.

The shelf life of Bachan’s barbecue sauces is 18 months and the shelf life of Bachan’s dipping sauces is 12 months. The Best By date is stamped on top of the bottle in the format of MMDDYY HH:MM.

SHIPPING

Who is your shipping carrier?

United States Postal Service (USPS). Please provide your complete address (including apartment, suite, or unit number) and review for accuracy before finalizing your order. This will ensure your package arrives correctly and without delay.

How long will shipping take?

Bachan’s is shipping from Northern California, therefore...

Is Bachan’s available for purchase internationally?

Bachan’s is currently only available for sale within the United States (including Puerto Rico). We hope to be able to offer international purchase and shipping in the future.

My USPS tracking notification indicates my package was delivered but it is not here.

There are a few possibilities as to why your package hasn't arrived. In our experience, USPS tracking notifications can be wrong. Please assist us by taking the following steps:

1. Ask your neighbors to see if they received your package by accident.

2. Contact your local post office with your tracking number. Your package could be stuck there or a representative could have information on how/ where to locate it.

3. Wait for a few days because there might be another delivery attempt.

4. Contact us at support@bachans.com for further support.

ORDERS

How can I update information I incorrectly provided in my purchase order?

We are unable to access your personal information in our ordering platform. We can however update information in our shipping platform therefore, please contact us at support@bachans.com for assistance. We suggest creating an account for ease of information updates and repeat ordering.